We have a 30-day return policy starting from the date of delivery. To be eligible for a return, items must be in new condition. For more information, please visit our Returns page.

Once your order ships, you will receive a confirmation email with a tracking number.
You can use this number to track your package on the carrier's website.

Currently, we do not provide international shipping services. We suggest revisiting our website for any future updates.

Our customer support team is available to assist you with any questions or concerns. You can easily reach out to our team through our Contact Us page.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also pay with popular online payment methods
such as Paypal, Apple Pay, and Google Pay.

You must order 50Units or moreper unique design.

Yes. The higher the volume of units you order, the more the initial unit cost goes down with your purchase. Over x threshold you can also receive free shipping!

Yes! If you have multiple addresses to ship to, fill out any required information including Name, Delivery Address, and Phone Number in the Order Details box.

Yes! If you know what kind of design you want, but aren’t sure how to execute it, we have a design team that can do the work for you for an extra fee. Or, if you have any assets, upload them through your order, and we’ll put them together for you. 

Templates are coming soon! 

If OnPoint has designed your card with an accidental typo or other print error, you will qualify for a free replacement. If this typo comes from a customer provided asset, we will not provide a free replacement. However, we do review all our materials thoroughly. Our team is made aware that typos are possible and will do our best to catch any of these and make the customer aware of it. 

Yes, you can cancel your order after a 24-hour window, or before the product has gone into production. If your order is transit, you can no longer cancel the order, but you can go through a return/replacement process. 

When filling out your order details, there is an option for a file upload. You can use .JPG or .PNG to share any required images. 

If you cannot locate your tracking ID via email, you can follow up with your Name and Order ID provided to you to help locate your tracking information. Once provided with the tracking information, you can track this on the carrier website. 

If your order has not been printed yet, you can cancel your order and re-order after you’ve corrected the issue. If your order hasn’t been printed, our customer support team can also easily correct your information, such as billing or shipping address, on your behalf.